On premise or on site support on 16×7 basis
Ariston BTS, being a company focused in providing solutions, has technical support as a major priority.
Almost 70% of the company employees are engineers. All of them have certain specialization. Training is provided on a yearly basis so all engineers are regularly updated on the latest technologies available.
Training is given directly from the manufacturers making sure that support on the specific products will come directly from the product managers.
Ariston BTS’s technical department is capable of providing both operational and technical support on all equipment and systems. The department is fully equipped with instruments of latest technology in order to provide support on installation, problem finding and solving , but also on equipment maintenance. There is an in house service center for SONY professional equipment (Authorized Service Center).
The technical support procedures are totally compliant with ISO 9001:2015 requirements, guarantying a fast response to any reported problem as well as clarity during all stages, form the initial communication up to the problem resolution.
Technical support over telephone is provided as standard, on a16x7 basis, free of any charge.
There are options for support and maintenance contracts on either a 8x5 or 24x7 basis. Contracts include support over telephone, email, remote connection or even physical presence.
For every project there is personalized support directly from the project manager.